What Our FAQ Actually Covers
We built this FAQ around the real questions that come up when you're moving money, checking your account, or figuring out whether you're in an eligible state. Each answer reflects how the platform actually works — not generic copy-paste responses. You'll find specifics on how to fund your account with PayPal, how a Venmo withdrawal gets processed, what the Play+ prepaid card
flow looks like, and when identity verification kicks in. If you're in Philadelphia or Phoenix and wondering whether access applies to you, the eligibility section addresses that directly. We update answers when the process changes, so what you're reading reflects current account behavior. If a question you have isn't listed here, live chat connects you to someone who can pull up your
account and walk through it with you in real time.
- PayPal
- Venmo
- Play+
- Live Chat Support